At Chef Cool Refrigeration, accessible from https://www.chefcool.co.uk One of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Chef Cool Refrigeration and how we use it.

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Note: We don't sell your personal information to third parties.

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In this policy notice "our", "us" or "we" refer to Chef Cool Refrigeration which operates this platform. Who this policy applies to: This policy applies to:

1. Visitors to our website; and

2. Customers who create an account with us.

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This policy is effective as of 01 November 2019.

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 What type of information do you collect? 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, email, password, communications); payment details (including credit card information), comments, feedback, service reviews, recommendations, and personal profile.

 

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

When data is given to us by you or collected automatically. Personally identifiable data will NOT be collected without consent of the user/visitor/member.

Your personal information will be used for the specific reasons stated only.

 

Data is given to us by you

1. When you contact us through the website, by telephone, post, email or through any other means;

2. When you register with us and set up an account to receive our services;

3. When you complete surveys that we use for research purposes (although you are not obligated to respond to them)

4. When you make a payment to us, through this website or otherwise;

5. When you elect to receive marketing communications from us;

6. When you use our services;

 

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Some direct payment gateways may be offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We don’t share any personally identifying information publicly or with third-parties to our knowledge, except when required to by law.

Our website may link to external sites that are not operated by us. Be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Your rights / Questions and your personal information

If you would like to access, correct, amend or delete any personal information we have about you, you can perform some actions by visiting your Account page on our website or you are invited to contact us through our website.

 

1. Right of access. You have a right of access, request a copy of any personal information we hold about you.

2. Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect.

3.  Right delete your information. You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances.

4. Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.

5. Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person's legitimate interest.

 

We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

 

We will tell you to provide us with information necessary to confirm your identity before responding to any request you make.

 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do you use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Click here to learn more.

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The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

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Types of Cookies

Cookies can be classified according to their type, duration and category.

Type:

• First-party cookies: Cookies that Wix places on your site. 

• Third-party cookies: Cookies that are placed and used by third parties. By default, Wix does not place this kind of cookies on Wix sites. 

Duration:

• Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

• Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

Category:

• Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 

• Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience.